Review of Roxy Palace

Review of Roxy Palace

Established in 2002, Roxy Palace is licensed and regulated in North America by the Kahnawake Gaming Commission, Mohawk Territory of Kahnawake, Canada.
Payout percentages are audited on a monthly basis by major accounting firm PWC
We are dealing with a casino that has enjoyed quite a remarkable player growth over the last few years. Let’s find out why.

Software

Roxy PalaceToday roxy palace online casino is powered by Microgaming’s new Viper software, which is very nice and functional.
There were no problems in connection with the download, installation and registration process at Roxy Palace. It was simple and took around 10 minutes in total.
The lobby screen is unusual for an online casino. We’re used to graphic-heavy lobby screens, but Roxy has none of that. Instead, there is a very user-friendly overview of all the casino games on offer. The games are divided into different sections according to whether they are table games, slots etc. The sections can be accessed by tabs, making navigation easy.
There are 84 casino games on offer, including a large number of progressive slot machines.
Major Millions is one of the more interesting progressives on offer, with some outrageous jackpots. At the time of this review, the Major Millions jackpot was well over $300.000.
You’ll also find very detailed logs of your wager history. This is a great feature not found in many other software types, and something Microgaming should be commended for.

Bonus rules

You can get a $100 bonus with a $100 deposit. The bonus is credited to your account within 45 minutes of claiming it.
You need to wager the bonus and the deposit 9 times before withdrawing the bonus money. That means for a $100 deposit and a $100 bonus, you need to wager $1800.

Please bear in mind that wagering on on Baccarat, Craps, Roulette, Sic Bo, Blackjack and all forms of Video Poker does not fulfill the wagering requirements of this bonus offer.

What is Roxy Palace thinking of, making bonus regulations like this. Bonus money should let the player try out a selection of the games. Not being able to play Video Poker and Blackjack is absurd!

Special features

Payout percentages are audited on a monthly basis by accounting firm PriceWaterHouseCoopers. Check out this month’s payout percentage on Roxy’s homepage.
A number of deposit and withdrawal methods are available including NETeller, which is the payment option we recommend.

Roxy Palace has also been accredited with the eCOGRA seal of approval. This means it is subject to regular monitoring, including fairness of their games, that the casino behaves responsibly, and payouts are fast.

We have seen a lot of these watchdog associations in the past, some more credible than others. It is our opinion, however, than eCOGRA is not only independent, but ethical and credible.

Personal column

Do we really need another online casino? The truth is this reviewer was a little sceptical when downloading the software. There are so many online casinos that new ones have to stand out.
Roxy does stand out. The lack of a dedicated theme here is refreshing. Instead, the focus is on customer service, and some very user-friendly software. No bells and whistles here, just the basics.

Their player’s club is also the finest we’ve seen, which just goes to show that they take very good care of their players.

I have written to customer service twice. First time I had a reply within 10 minutes, second time it took 5 hours. Very acceptable in my opinion.

Payouts are fast. This I base on two withdrawals, where I received the first one 2 weeks after my request, and the second one a couple of days after, cashing out to a NETeller account.

Parting thoughts

One of the best casinos online today.