Review of William Hill
William Hill casino uses Cryptologic’s version 4 software, and has a license to operate. William Hill is part of one of the world’s largest gaming organizations, with over 10.000 employees worldwide and 1.500 betting offices in the United Kingdom. The fact that the scope of their gaming activities extends beyond the Internet assured me that I was dealing with a serious business.
Based on the positive things I had heard about the casino, I was eager to download their software and get started.
The software from Cryptologic was easy to install. There was a pre-installer of approximately 0.5 mb, which served as a launcher for the following installation file – a little over 3 mb in size. A great feature was the possibility of being able to register as a real player during the installation process – something I’ve not seen at many other online casinos.
The graphics are good, and similar to Inter Casino’s in several ways, including the welcome screen – a bird’s eye view of the casino floor . Here, one is met by a quick overview of the different games on offer.
The games themselves look realistic, and overall I was quite impressed by the quality of the graphics. The sound is limited to dealer remarks, such as the often-tedious ‘place your bets’, and sound effects, which constitute those found at real casinos, like the sound of slot machines spinning, the flipping of cards and people chatting. While I can accept the notion that online casinos should focus on the visual side, I still found the sound lacking, and quickly turned it off.
Unfortunately, I have often found Cryptologic’s software to be a bit unstable, sometimes hanging or exiting to the desktop, and William Hill was no exception. While this problem could be attributed to my hardware configuration, I’ve now experienced crashes on two different systems. It is very annoying to have to re-enter the casino due to this, and I hope Cryptologic will address it in future versions of their software. I have found that disabling hardware acceleration on a Windows PC can help.
The game selection is excellent. The classic games are all here, in addition to some less popular ones such as Red Dog, Carribean Poker, and Pai Gow Poker. There are some great progressive slot machines, some of which pay out huge jackpots. There’s also a free game called ‘Break the Bank’, where you have to guess a nine digit code – if you guess it, you win $100.000 (what are the odds of that??).
The multiplayer option is great, and contributes to the gaming experience. A practice mode is also available.
For those who don’t want to download the software, a free CD is available upon order.
The 100% deposit bonus varies from month to month. The bonus is added instantly to your account, which is nice, and you’re allowed to use the bonus on any game in the casino. The wagering requirement is a little high, but you can withdraw your own deposit at any time. If you withdraw your deposit prior to meeting the wagering requirements, this amount is carried over to next month.
If you’re having problems, be it the software or banking, it’s possible to have a supporter call you up by pressing a button inside the casino software – an excellent idea!
I’ve never won at William Hill Casino. In spite of this, I always seem to return to this place to have some fun with the monthly bonus. I know from other players that winnings are sent quickly, and the one time I needed to get in touch with customer service, the reply was corteous and prompt.
On the whole, I enjoyed playing at William Hill. The programmers have managed to produce a theme, consistent with the British upper-class world they wish to suck the player into. White-gloved dealers, and a fireplace on the casino floor – great stuff. The issue of software stability drags down the overall impression, but the graphics and customer service, and the fact that we are dealing with a rock-solid company more than make up for this. Thumbs up!